Racquet Network offers to separate shopping options. Visit our pro shop for racquets and racquet repairs. For everything else, please visit us online at racquetnetwork.com.
There are two ethical issues I feel obligated to bring to light regarding my purchasing of a pair of tennis shoes on July 8th and attempting to return/exchange them on July 9th (due to finding and preferring similar shoes later on July 8th from a different store).
Firstly, the Racquet Network has revised their exchange policy (due to COVID) to be a no-return/exchange policy (which is reasonable), yet at no point was I informed of this throughout my shopping experience. Had I been informed, whet
Our return policy is published on our website and printed on the receipt you had in your hand. During this pandemic, we are not accepting returns on things that you wear on your body. If you have told us that your intention was to merely borrow our merchandise while you continued shopping overnight, we would have declined the transaction. If you had asked, we would have shown you our return policy. In the end, the outcome was that you ended up with a pair of shoes that you say fit you perfectly.
By jose3122
March 14, 2020
Went to Racquet Network for tennis shoes and purchased a pair of nice looking comfy Yonex ones. Excellent customer service by Coach Jarod. The store is very clean and well organized. Will definitely come back in the near future!
Thank you for taking time to review our service. We are pleased to hear that Coach Jarod provided excellent customer service. We apologize for not seeing this review until now. Like many other businesses, we were closed for three months due to the province-wide lockdown.
By john1701
October 12, 2019
Would not recommend this place ever. Went in to get a couple of restrings for badminton racquet. The staff were Totally unhelpful and rude. Asked for a refund and told to go to the website. Totally unacceptable. Treatment was appalling
The service you ordered ONLINE says very clearly STAFF WILL NOT ACCEPT RACQUETS THAT DO NOT HAVE PRINTED RECEIPTS ATTACHED TO THEM. In order to place the order you must select this option -- OFFER NOT VALID UNLESS PRINTED RECEIPT IS ATTACHED TO THE HANDLE WHEN IT IS BROUGHT INTO THE STORE. You brought the racquets in without a receipt attached. Our staff could not accept them and explained why. They were polite and professional. You were rude. You demanded a refund. They told you how to get one.
By clto3156
June 19, 2019
Excellent store with friendly and knowledgeable staff. All my technical questions were answered and service was great.
Thank you for taking time to review our service. We are pleased to hear that our staff were knowledgeable and were able to help you. We are looking forward to serving you again in the future.
