UPS Customer Centres

Terrible doesn't even begin to explain the lack of competency at this organization. Told me to be home between 12:45 and 4:45 for a delivery - at 5:30, after taking the afternoon off work, get a notification that they won't be delivering. Call their central number, told someone would reach out to me the next day and advised not to attempt delivery the next day - no call, and they attempted delivery. Received a call today, but got disconnected twice, and they never tried again and no message..

I honestly wouldn't even give them a star if I could. I ordered a package paid extra for the two day shipping and delivery and its been 5 days and its sitting in a facility, the customer service people are zero help just keep telling me to check my tracking number when there is an update and have also continuously given me the wrong information about my package and when I correct them i get thrown on hold. UPS really needs to step it up.

you never sent my package, you refuse to return my package, its been over a month and a half and i live 30 minutes away ..... you have the absolute worst customer service and nobody can be held responsible... there's absolutely no recourse for the customer

Beyond BAD. Driver and customer service do not talk to each other where customer suffer for their delivery. Guess what they don't care.

The driver noted that I REFUSED the package we are expecting, when in fact he didnt even showed up. When I filed a formal complaint, I was told it will be for delivery the next day, and again they said I refused. How can I refuse the package I need so badly and paid so much for??? Horrible horrible service, package delayed 10 days and counting.