Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.more...See more text
Purchased dishwasher with 5 year service warranty. Installation issues (installer kinked water hose and ensuing flood damaged power lines) were met with deaf ears-no follow up despit multiple contacts. While machine was eventually replace, delivery and reinstall costs(including electrical repair) were never honoured. Ordered in May 2021, dishwasher was not operational till October 2921. Definitely do not recommend shipping at the Brick. Skip warranties as they are basically not honoured anyway.
Poor quality furniture witch I’m not so upset about since I knew buying at a cheaper furniture place but the extended warranty I thought would cover basic issues did not. Even after they said they would cover some issues I had they never did follow up with it. Highly recommend not going to the brick
Awful management at the back of building for order pickups. There are no signs for where to enter, no lines, no guide person. No sanitizer or wipes of any kind available during COVID-19 pandemic. They insist photo IDs are required when picking up orders in their emails, on the phone, and even there is a sign right beside their computer and scanner, yet they do not ask for the ID.
Bought a washer and dryer set complete with delivery and install and was told that because the existing hose was stuck they could do nothing. So please be advised that they don’t actually do install unless it’s absolutely perfect but will charge you for it.
