Equifax Canada Inc Your credit File

I have tried to buy product from Equifax, but unfortunately it shows error two times and each time it has charged my credit card. Next month it has charged my credit card combining both the charges. I have called the agents more than 20 times. All are nonsense and idiots. Could not solve my problem. each time I call they said they have escalated to billing department and I will get my money back by 4 to 5 days. But even after 3 months I have not got my money. I am struggling with these nonsense

Where are the humans? Don’t want to talk to a machine.

Id give them a zero for accuracy, and a negative for not having an easy way to speak to these idiots.

They told me it was mandatory to provide my SIN. When I looked at the form they gave me it clearly stated providing my SIN was optional. It took my escalating the matter to a manager for them to finally back down. I have a right to my credit information. Equifax clearly takes every two to make that access as difficult as possible. Where is the government? Why don’t they help? Where are the regulations to make something as important to all of us more transparent and more accessible.

Worst experience ever. Different people different stories. Refuse to transfer to supervisor. One business says they need to fax them so we can fix their problem but Equifax refuse. I am amazed how uneducated the front people that answer calls are. Some guy couldn’t understand and kept just repeating same thing which was unrelated to the problem they caused. I gave up and now confused as what I have to do to fix what they e done. Supervisor left message with no number and name lol. Pathetic